Reviews

Zach did a great job however the reason I schedule a service appointment to get my oil change and tires rotated is to get in and out of the dealership as timely as I can versus going through quick line bay I ended up waiting an hour and a half, which is the reason why I only gave this survey three stars. In my opinion, an oil change tire rotation should take up to 45 minutes max.

Awesome, Sebastian, was and is a very knowledgeable and professional salesman. He's a great asset to your team. Everything was explained very well. Jon and Jeremy were a great help with the numbers.

Always good service. The wait was longer than anticipated but I rather have it right than rushed.

Very good service!! Thanks much for everything!

Friendly, and explained everything very good. And made plan's to come back and go through things we didn't understand . He sat in the car and showed us. Perfect

Helpful and efficient.

These are just the facts of my "experience": I made an appointment the previous week for 7am on Thursday, and they did not even look at the vehicle or contact me at all until late Thursday afternoon. Initial estimate when I made the appointment was $855 and 4.5 hours. (From Julie) Before I approved any other work the estimate had tripled to $2500 with no explanation. I then approved and understood additional work associated with the vehicle. (~$1600) I had to ask for an update on Friday only to be told that they were waiting on a part that was not delivered. (I understand this was out of their control, but the communication was not). Shane then told me the vehicle would be done Monday and he would let me know when it was ready to go. I waited until 3:00 afternoon Monday before I asked him for an update. I did not receive any response at all from him until Tuesday morning when he told me the vehicle was done. Final total was over $4000, and they had vehicle for 5 full days. I am not complaining that it was not done in exactly 4.5 hours for $855. I understand the additional complications. But I am not happy that the $855 went to $2500 without any approval or explanation. (I double checked when I was on the phone with Julie and wrote it down). I am also not happy that I made a 7am appointment, arranged a ride (I live out of town) and they did not even look at vehicle until almost 5 pm. Communication from Shane, and the entire experience in general was very disappointing and stressful. I expected more from a dealership, and I will not be back to Gateway.

Súper helpful, not pushy.

Great check in and quick service

Fast friendly service. Very professional knowledgeable staff